Terms and Conditions
- INTRODUCTION AND CONTACT DETAILS
- NATIONAL AND INTERNATIONAL ORDERS
- SHIPPING POLICY
- RETURNS AND REFUND POLICY
- CANCELLATION POLICY
- PRICES AND CURRENCY DISCLAIMER
- MEDICAL ADVICE AND TREATMENT
- COPYRIGHT POLICY
- OUR PRODUCTS AND PUBLISHED MATERIAL
- USING AND SELLING OUR PRODUCTS
- USING OUR PUBLISHED MATERIAL
- USING OUR LOGOS AND TRADEMARKS
- IMPORTANT INFORMATION ABOUT OUR PROGRAMS
- WORKING WITH PEOPLE WITH HIGHLY SPECIALISED CONDITIONS
- PERSONAL DATA PRIVACY AND COOKIES
- OUR CONTACT DETAILS
This website and any other websites and online schools to which the Terms and Conditions are linked (each, a “Website”) are owned and maintained by Vanterra Natural Health Ltd (“we,” “our,” “us”) and governed by these Terms and Conditions.
We offer the Website, including all information, tools, and services available from the Website to you, the user, conditioned upon your acceptance of all terms and conditions stated in our Terms and Conditions. By accessing, using, subscribing, or placing an order over the Website, you and your business (including any sub users you may have) agree to the terms and conditions set forth herein.
2. NATIONAL AND INTERNATIONAL ORDERS
Orders on Our Website
National and international orders may be placed on our secure website.
- For international orders, payments can be made either by credit card (Visa or Mastercard only) or PayPal.
- Orders within New Zealand may be placed with payment being made by credit card (Visa or Mastercard only), PayPal or direct bank credit.
Your order will be processed upon receipt of your payment.
Orders via Phone or Email
Other ways to place an order are:
Telephone: (+64) 9 817-6737
3. SHIPPING POLICY
All orders placed for delivery within New Zealand incur a flat rate fee of NZ$8.00 postage and handling and the goods are sent via tracked courier to a street address or by New Zealand Post to a PO Box or rural address. We aim to process your order as quickly as possible. Estimated delivery time: 2-5 working days (rural deliveries may take longer). For courier deliveries, you will receive an email order confirmation and order number and will be able to track the delivery status of your order online.
We have loyal customers who are based all over the world.
Available shipping options will depend on the value and weight of your order:
- International Economy – trackable. ONLY AVAILABLE ON ORDERS VALUED UP TO NZ$250 OR LESS, AND UNDER 2KG
- International Courier – trackable, signature required. ONLY AVAILABLE ON ORDERS VALUED UP TO NZ$1000 OR LESS
- International Express Courier - trackable, signature required. AVAILABLE ON ALL ORDERS
The exact cost of your order will be displayed during the checkout process, however you can get a quote for the delivery cost of your parcel at any stage of your ordering process on the Shopping Cart summary page. We aim to process your order as quickly as possible. Estimated delivery time: 7 - 14 working days (depending on method).
As per New Zealand regulations, the retail price of your products must be shown on the consignment note of your parcel. Customs and import regulations vary between countries and are subject to change without notice. Some of the products that we sell may be restricted or prohibited within your country. It is your responsibility to ensure that any goods which you order are not restricted or prohibited in your country. Please note that any customs clearance, taxes, duty or inspection fees incurred upon arrival are beyond our control and are your responsibility.
If an order is returned to us by your country’s customs authority in a resalable condition, we will refund you the value of the products received. We don’t provide refunds on parcels that are detained or confiscated by your country’s customs.
We recommend that you contact your local Customs Office for further information.
We cannot accept liability for goods that are lost in transit outside of New Zealand.
4. RETURNED MERCHANDISE AND REFUND POLICY
We pride ourselves in offering you a quality service on all levels. Our products are treasures and are packed with extra care. However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.
5. CANCELLATION POLICY
Orders will be processed once payment has been made. Once payment confirmation has been received the order cannot be changed or cancelled. Please choose carefully.
Online Course Withdrawals and Cancellation Policy
Please choose carefully. No refunds will be made once your enrolment acknowledgement has been sent to you and you have access to the online school.
- You have 6 months access to your course in the First Light® Online School from the date of enrolment. For the Certificate and Diploma Bundle you have 12 months access to all courses from the date of enrolment.
- If you wish to withdraw or take a break from a course after you have been given access to the online school and before your access expires, you must notify First Light Flower Essences of New Zealand® of your intentions in writing. Emails can be sent to firstname.lastname@example.org
- First Light Flower Essences of New Zealand® will confirm your withdrawal from the course in writing by email.
- If you wish to re-enrol in the course at a later date you are able to do so once only at no extra cost providing it is within 12 months from the date of withdrawal. In order to re-enrol at no cost you must produce a copy of the written confirmation of withdrawal that was sent to you by First Light Flower Essences of New Zealand®
- If you wish to withdraw from a course before your enrolment acknowledgement has been sent to you and before you have been given access to the online school please send a withdrawal request in writing to email@example.com.. Once your email has been received, a refund of the pre-paid course fees will be made, less a 20% administration charge of the total course fee.
6. PRICES AND CURRENCY DISCLAIMER
Prices are subject to change without notice. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.
We have used our best efforts to obtain the most accurate and timely currency rates. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of the rates. Using this service, you are deemed to have agreed that any reliance on or use of the rate of conversion shall be entirely at your own risk. In no event shall Vanterra Natural Health Ltd or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use of this service.
7. MEDICAL ADVICE AND TREATMENT
Nothing in this Website, nor in any other material published by Vanterra Natural Health Ltd, either stated or implied, is to be taken as meaning that the manufacturers of the First Light Flower Essences of New Zealand® and First Light Natural Health® nor any employee, agent, reseller, dealer, distributor, practitioner, therapist, nor any other person or organisation associated with Vanterra Natural Health Ltd in any way, is purporting to give “medical advice” or medical treatment of the type normally given by a licensed medical practitioner. All information provided is for educational purposes only.
Nor do we, in any way, claim to offer any products, treatment, service, or advice, that purports to cure, heal, alleviate, or prevent, any illness or medical condition. Our products are not allopathic medicine and they do not work on the body in any direct biochemical way. First Light Flower Essences of New Zealand® and First Light Natural Health® products work holistically at a vibrational level providing you with emotional and spiritual support.
While it is our experience that our products and services referred to often appear to have a beneficial effect when used as directed, the use of these products and/or services is not a substitute for medical advice or treatment from a qualified health care professional.
Anyone with a medical condition is advised to seek appropriate advice from a health-care professional.
All aspects of our Website are protected by international copyright, trademark, and other intellectual property laws, including all content, information, design elements, HTML code, scripts, text material, logos, taglines, metatags, hashtags, photographic images, testimonials, personal stories, icons, video and audio, and downloads.
Full copyright © rights over all of this material is retained by Franchelle Ofsoské-Wyber. The moral rights of the authors to ownership of all material on this site is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and all countries of the world, and in accordance with international agreements and treaties.
No material from this Website and any other websites, online schools or books, booklets, brochures and any other hard or soft copy material owned by Franchelle Ofsoské-Wyber may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted by any means in any form whatsoever without permission from Franchelle Ofsoské-Wyber, except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given. If in doubt please contact us with your wish you to use our material and we will provide the necessary information as to how the material can be used in an appropriate way.
Our trademarks and logos are proprietary marks owned by Franchelle Ofsoské-Wyber, and the use of those marks is strictly prohibited. Nothing herein gives you the right to use, copy, register as a domain name, reproduce, or otherwise display any logo, tagline, trademark, trade name, copyrighted material, patent, trade dress, trade secret, or confidential information owned by Franchelle Ofsoské-Wyber without expressed written permission. ALL RIGHTS RESERVED.
8.1 OUR PRODUCTS AND PUBLISHED MATERIAL
First Light Flower Essences of New Zealand®
The First Light Flower Essences of New Zealand® system and structure of 185 essences made using a proprietary process are the intellectual property of Franchelle Ofsoské-Wyber, and are protected by copyright. The system and structure with its associated descriptions using flower essence names is the sole property of Franchelle Ofsoské-Wyber. The keywords, archetypes and descriptors used to define the First Light Flower Essences of New Zealand® system and structure of 185 essences made from native New Zealand plants and flowers are the intellectual property of Franchelle Ofsoské-Wyber.
You can use this system and structure with its associated 10ml stock essences to create 20-25ml First Light Flower Essences of New Zealand® flower essence blends for personal use by yourself, your friends and family or your clients after a consultation with you. When making a 20-25ml First Light Flower Essences of New Zealand® flower essence blend a First Light Flower Essences of New Zealand® blank label is to be used on the bottle or the label on the flower essence bottle should include the following statement: “Flower essences supplied by First Light Flower Essences of New Zealand® - all rights reserved”.
The First Light Flower Essences of New Zealand® educational and teaching structures and models, including, but not limited to, First Light® Medicine Wheel©, First Light® Nature’s Holistic Healing Matrix©, First Light® Advanced Holistic Healing Matrix©, First Light® Healing Chord©, First Light® Nature’s Holistic Healing Triad© are intellectual property of Franchelle Ofsoské-Wyber, and are protected by copyright.
Programs, Course Material, Lessons, Books, eBooks and Other Material
The contents of our websites, our online programs, courses, books and workbooks - including all text, original images, graphics, art work, photographs, design elements, and educational models, etc, is the intellectual property of Franchelle Ofsoské-Wyber.
They may NOT be reproduced in any form whatsoever without expressed written permission. ALL RIGHTS RESERVED.
All course materials delivered in written, video or audio form, books, brochures, ebooks and other material published in hard or soft copy by us and its associated brands, websites and online schools are the sole copyright of Franchelle Ofsoské-Wyber.
No part of the course materials, books, brochures, ebooks may be reproduced, stored in a retrieval system, taught or transmitted in any form or by any means in person or online without the prior permission in writing from Franchelle Ofsoské-Wyber.
Under no circumstances whatsoever may these course materials, books, brochures, ebooks be used as part of any other educational or study program or made available to the general public unless permission to do so has been received in writing from Franchelle Ofsoské-Wyber. Nor can this material be otherwise circulated in any form of binding or cover other than that in which it is published in hard or soft copy.
All course materials, supplied by us are for the exclusive use of the enrolled student and may not be photocopied, transmitted, used or disposed of to any third party without the written permission from Franchelle Ofsoské-Wyber. A maximum of 25 words may be used for review and endorsement purposes and its source must be cited.
8.2 USING AND SELLING OUR PRODUCTS
Unless a formal agreement has been entered into with us, we are not a supplier of raw materials or ingredients for you to manufacture your own commercially branded products or ranges of products.
Cloning or using our intellectual property or copyright material and without our written permission in the making, marketing and selling of your own commercially branded products or ranges of products will be seen as an infringement of our intellectual property and copyright.
All of our products are our intellectual property and as a matter of policy we do pursue any unauthorised use.
First Light Flower Essences of New Zealand® products are created by Franchelle Ofsoské-Wyber and are part of in-class and online study educational programs owned by Franchelle Ofsoské-Wyber. These products are used as part of copyrighted in-class and online study educational programs that have been created and made publicly available by us. Under no circumstances whatsoever may they be used as part of any other educational or study program made available to the general public unless permission to do so has been received in writing from Franchelle Ofsoské-Wyber.
8.3 USING OUR PUBLISHED MATERIAL
All material in written, video or audio form is protected under copyright law.
You must follow the terms outlined below when using or reproducing any material published in written, video or audio form, including but not limited to websites, courses, books, ebooks, brochures, newsletters, social media posts by us and its associated brands, websites and online schools for your own use:
- When quoting, using or reproducing any material for review and endorsement purposes that is over 25 words long, permission must be obtained in writing from Franchelle Ofsoské-Wyber via email. You will be required to submit a sample of what the material is to be used for via email to Franchelle Ofsoské-Wyber prior to the material circulating. If you require specific images or text from us please email your request with full details of what you require and your intended purpose and uses thereof.
- When quoting, using or reproducing any material the source of the information must be accurately cited, e.g. Reference: The Sacred Plant Medicine of Aotearoa Volume 1 by Franchelle Ofsoské-Wyber or information reproduced with permission from The Sacred Plant Medicine of Aotearoa Volume 1 by Franchelle Ofsoské-Wyber
- When presenting a public talk any material as stated above may not be included unless prior permission has been sought and granted in writing from Franchelle Ofsoské-Wyber.
- Any intellectual property approved for your usage can only be used for the designated purpose you applied for e.g. your website.
8.4 USING OUR LOGOS AND TRADEMARKS
Under no circumstances may any logo owned by Franchelle Ofsoské-Wyber be used without obtaining permission in writing from Franchelle Ofsoské-Wyber.
Should permission to use our logo be given, it does not imply company representation, but rather professional association with the company. The logo must be used in a manner and context that accurately represents the brand, its products and services. The brands are trademarks and are copyright with all rights reserved to the owner.
Franchelle Ofsoské-Wyber holds exclusive rights to the trademarks registered under its name. Any time the trademarked name is used it must be accompanied by a ® to denote that it is a registered trademark.
9. IMPORTANT INFORMATION ABOUT OUR PROGRAMS
9.1 Working with People with Highly Specialised Conditions
Working with people with highly specialised conditions such as significant personality, psychiatric or mental health issues may require a highly trained, knowledgeable and specialised approach which is not part of our training. As a practitioner you are not obliged or required to accept every person who comes to you as a client and you need to know what your limitations are. Each person is advised to operate within the parameters of their individual skillset which is defined by the training that they have successfully undertaken and the knowledge that they have gained.
10. PERSONAL DATA PRIVACY AND COOKIES
Third Party Payment Gateway
When you place an order with us you will provide some personal and credit card details to our PCI compliant secure third party payment gateway. No credit card information is stored on our site.
When you visit our website, we may collect anonymous information and statistics about your visit, this may include geographic information and time. We may use this anonymous information for internal business uses and marketing, and to create a better shopping experience for our customers. You can opt out at any time by installing a browser add on from google that allows you to block google analytics - https://tools.google.com/dlpage/gaoptout Read our Cookies Policy.
11. OUR CONTACT DETAILS
Vanterra Natural Health Ltd
PO Box 32003, Devonport, Auckland, 0744, New Zealand
Phone: (+64) 9 817-6737
News and Events
COMMUNITY SUPPORT INITIATIVE: ENABLING 7000 CRISIS SUPPORT© BLENDS TO HELP PEOPLE AND ANIMALS IN DISTRESS AFTER CYCLONE GABRIELLE
First Light Flower Essences of New Zealand® have donated 100 x 10ml stock combination essence bottles of Crisis Support© (valued at $3300) to enable 7000 x 25ml blends to be created to support people and animals in distress affected by Cyclone Gabrielle.
Anna Gentry First Light Flower Essences of New Zealand® tutor and trauma specialist, and her two daughters Gaia and Shanti Aplin, are travelling from Tutukaka Coast to Hawkes Bay in their horse truck to deliver Crisis Support© blends at no cost to people and animals in need. Read the full story