Terms and Conditions

Payment Methods

Orders may be placed on our secure site with payment being made by either Visa, Bankcard or Mastercard.
Orders may alternatively be placed by:
Telephone: 00-64 -9 817 6737 
Email: sales@firstlightfloweressences.co.nz or
post to: P.O.Box 60 275 Titirangi Auckland 0642
 
If using these methods you may either pay by credit card, direct credit, New Zealand personal, business or bank cheque or money order. Your order will be processed upon receipt of your payment. There is a $10 service fee for returned cheques. Please make the cheques payable to First Light Flower Essences of New Zealand.

Shipping Policy

Local Orders

All orders placed for delivery within New Zealand incur a flat rate of $7.00 postage and handling and the goods are sent via courier to a street address or by New Zealand Post to a P.O. Box or rural address. Our aim is to process your order as soon as possible, however delays may occur so please allow 7-10 working days for delivery. For courier deliveries, you will receive an email order confirmation and order number and will be able to track the delivery status of your order online.

International Orders

We have loyal customers who are based all over the world.
We offer you a choice of two shipping methods. Option one: International Air - Not Trackable, sent at buyers risk. Option two: International Courier – trackable, signature required – we recommend this method.
The exact cost of your order will be displayed during the checkout process, however you can get a quote for the delivery cost of your parcel at any stage of your ordering process on the Shopping Cart summary page. Our aim is to process your order as soon as possible. It will leave our office within 3-7 days of purchase, however delays may occur so please allow a further two weeks for delivery.

As per New Zealand regulations, the retail price of your products must be shown on the consignment note of your parcel. Customs and import regulations vary between countries and are subject to change without notice. Some of the products that we sell may be restricted or prohibited within your country. It is your responsibility to ensure that any goods which you order are not restricted or prohibited in your country. Please note that any customs clearance, taxes, duty or inspection fees incurred upon arrival are beyond our control and are your responsibility.

If an order is returned to us by your country’s customs authority in a resalable condition, we will refund you the value of the products received. We don’t provide refunds on parcels that are detained or confiscated by your country’s customs.

We recommend that you contact your local Customs Office for further information.

First Light Flower Essences of New Zealand® cannot accept liability for goods that are lost in transit outside of New Zealand.

Returned Merchandise and Refund Policy

At First Light Flower Essences of New Zealand we pride ourselves in offering you a quality service on all levels. Our essences are taonga – treasures and are packed with extra care. However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.

Cancellation Policy

Orders will be processed once payment has been made. Once payment confirmation has been received the order cannot be changed or cancelled. Please choose carefully.

Intellectual Property and Copyright ©

The contents of this Internet Web Site, including all text, images, graphics, art work, photographs, design elements, etc, is the intellectual property of Vanterra Natural Health Ltd trading as First Light Flower Essences of New Zealand®.  They may NOT be reproduced in any form whatsoever without expressed written permission. ALL RIGHTS RESERVED.

Full copyright © rights over all of this material is retained by Vanterra Natural Health Ltd. The moral rights of the authors to ownership of all material on this site is hereby asserted, in accordance with the copyright and patent laws of New Zelaland, and all countries of the world, and in accordance with international agreements and treaties. No material from this Web Site may be reproduced by any means in any form whatsoever without permission from First Light Flower Essences of New Zealand® except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given.   If in doubt please contact us if you wish you to use our material we will provide the necessary information as to how the material can be used in an appropriate way.

Using and selling our essences:

The First Light® system and structure of 184 native New Zealand essences is intellectual property and is protected by copyright. The system and structure with its associated plant names and descriptions is the sole property of Vanterra Natural Health Ltd.
This system and structure may be used by First Light® practitioners as a framework for creating practitioner only First Light® treatment blends supplied to their clients for personal use after a consultation. When making First Light© practitioner treatment blends First Light© blank labels are to be used on the bottle or the label on the treatment bottle should include the following statement: “Flower essences supplied by First Light Flower Essences of New Zealand® - all rights reserved”
Unless a formal agreement has been entered into with us, we are not a supplier of raw materials or ingredients for others to manufacture their own commercially branded ranges or products from.
Cloning or using our intellectual property or copyright material without our written permission in the making, marketing and selling of commercially branded products or ranges will be seen as an infringement of our intellectual property and copyright. Our ethical products and essences are our intellectual property and as a matter of policy we do pursue any unauthorised misuse.

PRICES AND CURRENCY DISCLAIMER

Prices are subject to change without notice. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

We have used our best efforts to obtain the most accurate and timely currency rates. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of the rates. Using this service, you are deemed to have agreed that any reliance on or use of the rate of conversion shall be entirely at your own risk. In no event shall Vanterra Natural Health Ltd or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use of this service.

Medical Advice and Treatment

Nothing in this Web site, nor in any other published material, either stated or implied, is to be taken as meaning that the manufacturers of the First Light Flower Essences of New Zealand, nor any employee, agent, reseller, dealer, distributor, practitioner, therapist, nor any other person or organisation associated with First Light Essences in any way, is purporting to give “medical advice” or medical treatment of the type normally given by a licensed medical practitioner. All information provided is for educational purposes only.
 
Nor do we, in any way, claim to offer any products, treatment, service, or advice, that purports to cure, heal, alleviate, or prevent, any illness or medical condition. Essences are not allopathic medicine and they do not work on the body in any direct biochemical way. First Light Flower Essences of New Zealand® products work holistically at a vibrational level providing you with emotional support.
 
While it is our experience that the products and services referred to often appear to have a beneficial effect when used as directed, the use of these products and/or services is not a substitute for medical advice or treatment from a qualified health care professional.
 
Anyone with a medical condition is advised to seek appropriate advice from a health-care professional.